Privacy policy

Medwire

Medwire (ABN 56 984 504 792) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and otherwise manage personal information in the course of our business operations in Australia.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the handling of personal information. A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By providing your personal information to us, you consent to its collection, use, storage and disclosure in accordance with this Privacy Policy. We may update this Privacy Policy from time to time, so please review it regularly to remain informed of any changes.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

This Personal Information may be obtained in a number of ways including via our website, online platforms, email or contact form, analytics tools and cookies.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your information for related secondary purposes you would reasonably expect. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

Sensitive information (as defined in the Privacy Act) includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, or criminal history. We will only use sensitive information:

 •   For the primary purpose for which it was obtained

 •   For a directly related secondary purpose

 •   With your consent, or where required/authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances information may be provided by third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

 •   Where you consent to the use or disclosure

 •   Where required or authorised by law

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, most information is stored securely for a minimum of 7 years in accordance with legislative requirements.

Access to Your Personal Information

You may request access to, or correction of, the Personal Information we hold about you (subject to exceptions in the Privacy Act). If you wish to access your Personal Information, please contact us in writing.

Medwire will not charge a fee for access requests, but may charge an administrative fee for providing a copy.

To protect your privacy, we may require identification before releasing information.

Maintaining the Quality of Your Personal Information

We aim to ensure your Personal Information is accurate, complete, and up to date. If you find that information we hold is inaccurate or outdated, please contact us promptly so we can update our records.

Policy Updates

This policy may change from time to time and will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Medwire
Ph: +61493 106 924                                     
Email: [email protected]

 

Updated: October 2025